Visit our order portal at https://order.mobilocard.com/ and log in using the email used to place the order (if you don’t have a password please use the password reset option). We recommend using a computer for this part of the process.
Once you log in, click on ‘START DESIGN’, and select your 'Card Type' (depending on your order you should see custom, wood, and/or metal). On the ‘Card Variation’ field, select your card(s) and accessories (if applicable). Lastly, on the ‘Number of Employees’ field input the number of cards you want to design and print on this submission.
On the next page, please select the ‘Use previous design’ option, and you will see all of the previously created designs. Make sure to select the one that you want to use for this submission and click on the ‘NEXT’ button.
Now it’s time to input the cardholder(s) information. For that, you have 3 options:
1. Manually Enter Employee Information:
With this option, you will be able to manually input the ‘cardholder’s’ information. Please bear in mind that if you are submitting multiple cards, you will need to add multiple fields by clicking on the ‘ADD EMPLOYEE’ button in the right-hand side corner (the number of lines should correspond to the number of cards you are configuring), as shown below:
*The email used here will be the username for the cardholder account on our app.
*If you are configuring multiple cards for the same cardholder just fill in the information once, and change the quantity to the number of cards you wish to submit.
*For metal and wood cards, please you will need to choose your color preference.
2. Bulk Upload Employee Information
If you are submitting a large order, we recommend using the Bulk Upload option. For this option, we kindly ask you to download the template provided and fill in the details. Please note that the minimum requirements are First Name, Last Name, email address or phone number (including country code), and quantity of cards. Make sure to save it in your computer as an excel file (.xlsx) go back to the order portal and upload it, as shown below:
*The email address used here will be the cardholder’s login username for our app.
3. Gift or Unassigned
If you do not have the cardholder’s information available or you wish to configure the card at a later time, please select the Gift or Unassing option and you will be able to configure your card once you receive it by following the steps listed in this article: How to assign your card.
Once you are done with the cardholder’s details, click on the ‘NEXT’ button, and will be prompted with the following sign:
If you want us to send the log-in credentials to the cardholder, make sure to leave the ‘Send log-in instructions to employees’ option checked and click on save.
Once this process is done, the design team will create a print proof and you will be alerted via email to review it. Here's how to respond to our team's comments. Production will begin as soon as you approve the mockup. And, as soon as your card has shipped you will receive an email with tracking information.
Still Need Help?
Contact us at firstname.lastname@example.org
With the Mobilo widget, you can share your contact card from your phone's home screen.
This article will help you if you are having issues with the link or the dropdown menu during the card design process.